FAQ

Our sites are evolving to make them faster and offer you a more pleasant browsing experience, amazing! It also means you will need to reactivate your customer account. But no worries, we’re here to help you along the way if you have any questions.

We only accept Visa, AMEX and Mastercard credit cards (gift cards not included), Apple Pay, Shop Pay, Google Pay.

The box your products have been packaged in is made from recycled and recyclable material and is also filled with biodegradable and compostable starch packaging peanuts. Our eco-friendly packaging is designed with you and the planet in mind!

All orders will be shipped by our shipping carriers from our distribution centre in Quebec, Canada.

- Your order will be subject to 1-4 business days of processing time in our warehouse before being shipped, then given to one of our carriers who will deliver it within 6 to 10 business days to the delivery point, with exception of special weather conditions or other exceptional events.

-We offer a 10£/10€ flat-rate shipping & handling charge for a standard shipping service of 6-10 business days.

-Orders are only shipped on business days: Monday to Friday, excluding all Canadian public holidays.

We ship to 48 states in the USA (Hawaii, Alaska and Porto Rico not included), throughout Canada (Northwest Territories, Nunavut and Yukon not included) and around 25 countries in Europe. Please also note that we are unable to deliver to Post Office boxes.

You will find the tracking number for your order on the shipping confirmation email that will be sent to you once your order is shipped.

You can also sign in to your account and view all your orders. By clicking on the order you are interested in tracking, you will then be redirected to a new page where you will have access to the tracking number (it will be displayed at the top of the page).

In the unlikely event that your products are damaged during shipping, our customer care team will be there to help, please contact us here. Photos of the damaged box and damaged products are mandatory in order to process your request. A claim will be filed with FedEx or Canada Post by one of our customer care representatives.

Once our team and the carrier receive all the required information (pictures, details, etc.), we will then be able to offer compensation for any damaged items.

Please note that after 30 days (from the date of shipment), unfortunately we will not be able to process your request.

Products purchased on our website are firm sales. For reasons of hygiene, safety and to reduce our environmental footprint by reducing additional packaging and transportation, we do not accept returns or exchanges.

Please also note that we do not offer compensation for errors or dissatisfaction.

Please note that any order placed cannot be cancelled. If you wish to change your shipping information, please send an email to: info@attitudeliving.com with the subject line "Address change + order number".

Our products are biodegradable and Ecologo certified (UL). The Ecologo® certification is based on multi-attribute life-cycle assessment and demonstrates our reduced environmental impact.

We do not use any animal-based ingredients in the manufacturing of any of our products. All components used are either vegetable-based or mineral-based and are selected for their environmental and health safety profile.

We do not perform or instruct to perform tests on animals, either for finished products or ingredients, and do not tolerate animal cruelty. Our products do not contain carmine, beeswax nor lanolin.

Some of our personal care products are formulated with ingredients such as wheat protein or oat kernel flour that could contain gluten in small quantities. As they are used topically, to our knowledge it is very unlikely to cause any reactions.

However, we do not analyse the presence of gluten or traces of gluten in our finished products so if you have specific sensitivity problems, we recommend that you consult your doctor.

Our products do not contain nuts per se. A few ingredients are derived from coconut oil or contain almond oil, sunflower oil or moringa seed, for example, but in these cases, we clearly mention it in the ingredient list. To have a look at the complete list, you can check the label or the product page on our website.

We do not analyze the presence of nuts in our finished products.

With regard to allergies, we are aware that they are a complex phenomenon and it is always preferable to ask for a health specialist’s advice if in doubt. We recommend testing our products on a small area of the skin before use.

All our ingredients are from vegetable or mineral sources. Please contact our customer care team here for more information and details on individual ingredients!

All our body care products bear the EWG VERIFIED™ seal. However, EWG does not yet have a certification for household products or pet products (they should have one very soon). For this reason, some of our products have yet to carry the EWG VERIFIED™ seal. Rest assured that once this certification is created, our household and pet products will be the first to be listed.

Nonetheless, we analyze each ingredient to ensure that it meets all of our strict development criteria and is not on EWG’s list of ingredients of concern. We strive to meet EWG standards!

Our products are made at our factory in the outskirts of Montreal, Quebec. This being said, our diapers and our Dishwasher Tablets are made in France. These countries' technologies are more efficient and eco-friendlier than what is offered in Canada, hence this choice!

If it is the label that is different, please note that we regularly change the packaging of our products to always improve our designs! We update our website with the new packaging, however, both versions of a product may be in circulation, so you may receive the old product label.

If it is the formula that is different, please note that we accept a variation margin for our products. It is therefore possible that the viscosity, hardness or pH of a product is higher or lower from one batch to another. This is completely normal and has no impact on the effectiveness of the product!

There are two types of UV filters: chemical and physical. Chemical filters use active ingredients that get absorbed by the skin to block UV rays and protect the skin. Physical (or mineral) filters create a physical barrier on the skin to block UV rays.

According to the Environmental Working Group (EWG), zinc oxide is considered to be the safest physical filter.

SPF indicates the amount of UVB rays blocked by a sunscreen. SPF 30 will block 97.4% of UVB rays, while SPF 50 will block 98%. As you can see, the difference is relatively small. Although the numbers increase, your degree of protection isn’t significantly better.In fact, the difference between SPF 30 and 50 is minimal—SPF 50 only blocks an extra 0.6% of UVB radiation.

Percentage of blocked UVB rays:

1. SPF 15: 93%
2. SPF 30: 97,4%
3. SPF 50: 98%
4. SPF 60: 98,3%

For more information, read our article "The Truth About High SPF Sunscreens: Are They Really Better?"

While titanium dioxide is often used in mineral sunscreens, it only provides partial UV protection. Zinc oxide, on the other hand, offers broad-spectrum coverage (UVA and UVB). According to the Environmental Working Group (EWG), zinc oxide is the soundest sunscreen choice.

For an efficient and non-whitening product, it’s important to ensure that there is a high enough concentration of non-nano zinc oxide. *For more information, read our article here.

Yes, our sunscreens are all made with non-nano zinc oxide.

In addition to being a mineral sunscreen made with zinc oxide, the sunscreen for sensitive skin is fragrance-free, dermatologist tested and enriched with 1% colloidal oatmeal. Colloidal oat is a natural medicinal ingredient recognized by Health Canada for skin care purposes.

Oats protect the skin barrier and help relieve symptoms caused by eczema and skin irritations. It also features the NEA (National Eczema Association) Seal of Acceptance™ logo, certifying that it is free of ingredients unsuitable for sensitive skin.

It is true that the whitening effect can be related to the size of the zinc particles. We put a lot of effort into choosing the right particle size for our physical solar filter.

It was a great challenge to find the right balance between application performance and particle size, and thus offer minimal whitening of the skin and maximum protection. We are very proud of the result and have had great comments from our customers!

ATTITUDE sunscreens do not contain any ecotoxic chemical filters such as octinoxate or oxybenzone (benzophenone-3), which have been banned in some parts of the United States due to their harmful effects on fish and corals.

As always, we prefer ingredients of plant and mineral origin. That is why our sunscreens all have non-nano zinc oxide as their active ingredient and proudly bear the EWG VERIFIED™ seal.

For more information on our sunscreens, please visit our 2020 sun care guide here.

Not all products from this collection are fragrance-free. Only the ones labeled as such (white and bleu label) are fragrance-free. The other products in this collection (avocado oil, argan oil and chamomile) all have natural added fragrances.

Our products are not tear-free. Our products are designed for external use only and some ingredients may irritate eyes even if natural. Our focus is on providing the best ingredients for your baby’s skin.

We therefore perform a series of tests under the supervision of a dermatologist in an independent laboratory, to enable us to claim that our products are hypoallergenic and non-irritating forthe skin.

Our leaves bar™ hair and body line contains carefully selected ingredients that are enriched with our famous super leaves extracts. Known for their regenerative abilities and for being rich in minerals and vitamins, they are infused with watercress and Indian cress leaves extracts. These are used in our formulas to strengthen, restore and revitalize hair and skin.

That’s easy! Here are a few reasons:

• Their formulas are EWG VERIFIED™, meaning without any ingredients of concern

• They are high-performance products – you will see results!

• They are an eco-friendly alternative to liquid shampoos and conditioners packaged in plastic bottles

• They are great for travel as they do not contain water

• Their packaging is made of FSC-certified mix from responsible sources

• Clean and easy to use

In addition to our super leaves extracts (Indian cress and watercress), our solid shampoo bars contain a variety of clays (such as yellow, pink, red and green blue) to naturally boost volume, hydrate, nourish and detoxify hair.

Our shampoo bars also lather very well (we know it’s a concern for shampoo bars!) thanks to its foaming ingredient, sodium coco-sulfate.

Volume Shampoo and Conditioner – Orange Cardamom

Crafted with plant- and mineral-based ingredients like red clay, our Volume Shampoo bar enhances softness and brilliance with our soy protein extract, amplifying the feeling of thickness in hair.

Crafted with plant- and mineral-based ingredients like argan and coconut oil, our Volume Conditioner bar keeps hair soft and shiny.

Detox Shampoo and Conditioner – Sea Salt

Crafted with plant- and mineral-based ingredients like yellow clay, our Detox Shampoo bar gently removes extra oils and buildup without stripping away your scalp’s moisture barrier. It is also formulated with jojoba oil, a well-known ingredient that helps repair damage and acts as a natural moisturizer.

Crafted with powerful ingredients such as watercress leaves extract and jojoba oil, our Detox Conditioner strengthens and revitalizes hair while repairing damage and acting as a natural moisturizer.

Hydrating Shampoo and Conditioner – Herbal Musk

Crafted with pink clay and castor oil, our Hydrating Shampoo bar cleanses and absorbs excess sebum and impurities while deeply nourishing and moisturizing the hair.

Crafted with plant- and mineral-based ingredients like castor oil and shea butter, our Hydrating Conditioner bar nourishes and moisturizes hair in depth while repairing dry or brittle hair to give it more bounce.

Nourishing Shampoo and Conditioner – Sandalwood

Crafted with plant- and mineral-based ingredients like green-blue clay, avocado oil and cocoa butter, our Nourishing Shampoo bar helps clean and remove excess oil and sebum, adding shine and softness to the hair while protecting it from breakage.

Crafted with plant- and mineral-based ingredients like avocado oil and shea butter, our Nourishing Shampoo bar brings shine and softness to the hair, while repairing dry or brittle hair to give it more elasticity.

Our leaves bar™ shampoos are meant to be very gentle on the hair. You can use our Volume, Moisturizing or Hydrating Shampoo anytime. If you have colored hair, the Detox Shampoo should be reserved for a deep cleaning once a week, if needed.

Textured hair can benefit from deeply moisturizing ingredients, which is why our hydrating or nourishing shampoos are recommended. Our Hydrating Shampoo contains castor oil to moisturize and nourish the hair and shea butter to repair dry and brittle hair.

Our Nourishing Shampoo contains avocado oil and shea butter for added shine and softness. Both are great for locks that need a bit of TLC. Take your pick!

Our shampoos and conditioners are 113 g (4 oz), which is bigger than most hair care bars on the market. How long they last depends on how much hair you have and how frequently you wash it.

During our testing phase, we discovered that a bar lasts about the same amount of time as a standard bottle of shampoo, even a little longer! Our main goal in creating hair care bars was to eliminate single-use plastic from our day-to-day lives. Having it last a little extra is an added bonus!

You’ll get used to the feeling. The conditioner has a more slippery feel than the shampoo, while the shampoo has a bit more texture to it.

There is often confusion between sodium coco sulfate (SCS), sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES). SCS is of natural origin because it comes from vegetable oils. It is the rawest version. SLS is a purified version of SCS.

Finally, SLES is SLS that has undergone ethoxylation, a manufacturing process that creates CMR contaminants. We therefore use SCS which does not contain any ingredients of concern according to EWG.

Body oils: Enriched with a blend of precious oils – jojoba, argan and avocado – that nourish and soften the skin, our dry body oil is rich in fatty acids such as omega 6 and 9, as well as vitamins A, E and D.

Body butters: Our body butter is enriched with nourishing powerful ingredients such as shea butter, filled with vitamins A, E and F, and cocoa butter, filled with vitamin E and polyphenols.

Both are easy to use, nourishing and quickly absorbed. You can use the body oil in warmer weather to give your legs and arms a soft luster, while the body butter will provide an intense nourishing effect throughout colder seasons.

Our hand soap is packed with plant-derived ingredients like shea butter to repair and soothe your delicate hands. It also contains avocado oil, which is rich in vitamins E, D and A.

Our body soap is enriched with powerful plant-based moisturizing and nourishing ingredients: olive oil, filled with rich in polyphenols and vitamin E and known for its antioxidant properties, as well as coconut oil which serves to protect and soften dry skin.

Please contact Josiane Bétit at josiane@attitudeliving.com, (514) 831-0276.

Please contact our marketing department at marketing@attitudeliving.com

Please contact our customer care team at info@attitudeliving.com.

We do our very best to reply to emails within 2 business days. Our FAQ is also available to answer most of your questions.

Our customer care department operates from Monday to Friday, 9 a.m. to 5 p.m. (EST) and will be closed on Canadian public holidays.

We want to plant trees because we care about people and the environment! Planting trees brings benefits to the people of threatened lands and developing countries—and to the environment, we share with them—therefore, promoting cooperation from communities around the world.

This project's mission begins with providing fair wage employment to local villagers who live adjacent to the project sites. This model offers development focused on environmental and economic sustainability.

We work with both Eden Reforestation Projects and One Tree Planted. For more information on these charities, we invite you to visit their websites.

https://edenprojects.org/

https://onetreeplanted.org/

Our partners at One Tree Planted and Eden Reforestation Projects work hard to keep us informed on how your contribution is being used. When planting sessions takes place, our reforestation partners send us an update with photos and various information. This will include details such as the tree species planted, expected survival rates, community engagement, and ecological benefits.

Due to several factors, including the communities’ need for employment, the land availability, the weather and the tree availability, we are currently unable to choose where the trees are planted.

As many communities directly reach out to our partner charities for help and opportunities, we therefore rely on the expertise and experience of these charities to decide where is best to plant our trees and where it is most needed.

We invite you to contact our partners to verify with them that our contribution is being made. They will be able to provide proof of our partnership!

Many of the trees initially planted are designed to be cut back periodically, as these are species that grow back vigorously after harvesting. These trees sustainably meet the needs of the participants, and the net result is a rapidly and constantly growing diversity within the reforested lands.

Therefore, the projects you support are not only permanent but are expanding, growing in diversity and ecological benefits, year after year.