Privacy Policy
Your privacy is very important to ATTITUDE. ("ATTITUDE" or "we") and our clients' trust remains our priority. This privacy policy (“Privacy Policy”) has been prepared for the purpose of asserting our commitment to protect the confidentiality of information we hold about our clients and to inform you of our practices with regard to the collection, use and disclosure of personal information that you provide to ATTITUDE or that we automatically collect via our website ca.attitudeliving.com (the "Site").
This Privacy Policy applies each time you provide us with personal information, either when you visit our Site, create an account, placing an order via our online store or at any time when using our Site; in writing by communicating with us; completing a contest entry form or online questionnaire; by subscribing to our newsletter; by telephone; or at any other time ATTITUDE’s collects, uses, discloses or keeps your personal information. By providing us your personal information or by using the website, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy or would like to obtain further information, we invite you to contact us using any of the means provided in Section “12 – Question, Complaint and Contact Information” below.
Section 1 - Collecting Personal Information
We may collect and process different types of personal information in the course of operating our business and providing our services, including for example, but without limitation, your surname, first name, billing address, shipping address, e-mail address, telephone number, gender, date of birth, credit card number, payment information, responses to our questionnaires and surveys, preferences regarding our products, comments, information relating to your transactions and any other personal information you provide to ATTITUDE. You may be asked to provide us with this information in various circumstances, for instance when you make a purchase, call us regarding an order or return, create an account on our Site, sign up for our loyalty programs, or participate in a contest or promotion.
In addition to the information you provide to us, we also automatically collect certain technical information, such as information relating to the use of our Site, including without limitation, version of web browser, IP address, time zone, cookies information, what sites or products you view, search terms, and how you interact with the Site. For more information on this topic, please see Section “4 – Automatic Collection of Personal Information” below.
In this Privacy Policy, any information that uniquely identifies an individual, including without limitation any information mentioned above are refer to as "personal information".
Section 2 – use of personal Information collected
We may use personal information collected for the following purposes:
Purchases and Order Management: To validate, process and track your orders, including to ensure their delivery to you; to contact you to inform you of the status of your orders; to assist you with your transactions, such as helping you order or return a product; to assess your satisfaction; to verify your identity and credit where necessary; to collect amounts owing; and to manage any dispute relating to a purchase.
Online Account Creation and Management: To allow you to manage your orders, your promotions or the contests you entered; to offer you a loyalty program; and to allow you to manage your preferences and enrich your profile.
Client Services: To answer your questions about your account and orders, to interact with you, or to connect you with the relevant services.
Product Promotion and Marketing: To provide you with personalized offers; to personalize your experience on our Site, including posting content tailored to your interests or needs; to learn about your opinions, interests, preferences, suggestions and comments about our products and services; to continuously improve our products and services to meet your needs; to compile anonymized statistics about our clientele; and to measure the success of our advertising campaigns.
Newsletter and other Commercial Communications: To provide you with news about ATTITUDE and our products; to inform you about our new products; to send you offers and promotions; to adapt and personalize our marketing communications; and to measure the success of our newsletter and other commercial communications.
Site Operation: To provide you with a high-performance website; and to facilitate your navigation, for instance by keeping your session open and keeping your products in your shopping bag.
Promotion of Other Products and Services: To inform you about products and services from other companies that may be of interest to you.
Legal Requirements: To meet the legal and regulatory requirements in force.
If we have to collect personal information for purposes other than those identified above, we undertake to give advance notice to our clientele and to obtain the necessary permissions for the collection, use and disclosure of such personal information, where appropriate.
Section 3 – sharing of Personal Information
ATTITUDE does not disclose your personal information for purposes other than those for which it is collected, except with your consent or as required by law.
The personal information we collect may be shared with certain third parties, including but not limited to, third parties below:
Section 3.1 - Third party service providers
The personal information collected may be shared with certain third parties such as our e-commerce platform provider, Shopify which we use to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
The personal information collected may also be used to any third-party service providers who provide us with information technology services, services relating to our marketing activities, and management services relating to our programs (ex: loyalty program if so) and certain aspects of our commercial transactions, including FedEx, Shupify, PayPal, Klaviyo. These third-party service providers may have access to or process personal information as part of providing those services to us. We limit the information we provide them to what is reasonably necessary for them to perform their functions, and our contracts with them require that they maintain the confidentiality of the information.
Section 3.2 - Government Authorities and Law Enforcement Agencies
We may disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. For greater clarity, we may disclose personal information or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws.
Section 3.3 – ATTITUDE affiliated entities
We may disclose your Personal Information to an entity resulting from an acquisition, a merger or other reorganization ATTITUDE may undergo.
Section 3.4 - Behavioural Advertising
Also, to provide you with targeted advertisements or marketing communications we believe may be of interest to you, we use and share certain personal information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). Please see Section “4 – Automatic Collection of Personal Information” below for additional information.
By using our Site, you consent to such collection, use and disclosure of the personal information described in this section in accordance, and to exercise your rights or opt-out of certain uses of your information by these advertising partners, you must opt-out of these services directly with them by following the instructions below.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
We use Facebook App to help us to how our customers interact with social media.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Section 4 - Automatic Collection of Personal Information
This section provides you with information about the collection, use and disclosure of information that is automatically collected by tracking technologies when you use our website. The tracking technologies used by our website do not collect information that identifies you, but instead collect general information such as how users arrive at and use the website. By using our website, you consent to the automatic collection, use and disclosure of the information described in this section in accordance with this Privacy Policy or as permitted by law.
Section 4.1 - Depersonalized Statistical Information
As is true of most websites, our Site automatically gathers certain depersonalized statistical information relating to its use. This information is referred to as “depersonalized” because it cannot be linked to a specific individual. The depersonalized statistical information we collect may include the approximate location (city or neighborhood) of the browsers’ IP addresses, the time and date at which users access the website, the browsers they use, the sections of the website they visit and the pages they read.
This depersonalized statistical information is used for website and system administration purposes, and to improve the website. It may be disclosed to third parties (see section “3. Sharing of Personal Information”) and permanently archived for future use.
Section 4.2 - Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. They may serve many functions. For example, cookies make your browsing experience better by allowing the Site to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the Site, for instance whether it’s their first time visiting or if they are a frequent visitor.
In addition to our own cookies, we allow third-party cookies on our Site. For example, like many companies, we use third-party analytic tools to monitor traffic on our Site for marketing and web experience customization purposes.
You can control, manage or refuse cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by advertising partners, please follow the instructions in the section “3.4 - Behavioural Advertising” above.
By using our Site without disabling cookie files, you implicitly consent to the collection, use and communication of the information (whether personal or not) required to implement these functionalities.
We use the following cookies to optimize your experience on our Site and to provide our services.
Section 4.2.1 - Reporting and Analytics
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
Section 4.2.2 - Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Section 4.3 - Web Beacons
We use web beacons (transparent graphic images placed on a web page or in an email) to indicate that a page or email has been viewed or to let your browser retrieve content from another server. Web beacons compile statistics on the use of our website and web services, allowing us, for instance, to measure the success of our newsletter and marketing campaigns.
Section 4.4 - Google Web Analysis Products
We use certain Google products, such as Google Analytics, as web analysis tools. These products allow us to adapt, optimize and deliver ads based on your past visits, including displaying ATTITUDE advertisements that might interest you on third-party websites. Google Analytics uses cookie files and web beacons (see above) to optimize its analysis. By using our Site, you agree to such use of Google Analytics. Should you wish to opt out of the use of Google Analytics, please click on the following link: https://tools.google.com/dlpage/gaoptout?hl=en or refers to the instructions in section "3.4 - Behavioral Advertising" above.
Section 5 – Newsletter and Other Commercial Communications
We send you marketing communications exclusively for the purposes described under section “2 – Use of Personal Information Collected”. These communications may be sent to you by mail, e-mail, text message or other means of communication, subject to obtaining your consent in accordance with this Privacy Policy and applicable laws.
We have an e-mail newsletter, which we send to our clients who subscribe to it. Our newsletter provides information on our global sustainable vision, our offers and promotions, the latest trends and other information. You can subscribe to it at any time by filling out the registration form on our website. You can also cancel your subscription at any time, either by updating your online account preferences or by following the instructions located at the bottom of each newsletter. Please note that operational emails are not commercial electronic messages and provide relevant information that must be communicated to you including, for instance, information on the orders you placed with ATTITUDE. Consequently, ATTITUDE will continue to send such messages as appropriate.
Section 6 – Security and safeguards
ATTITUDE maintain appropriate physical, technical and administrative safeguards to protect the personal information we have in our possession against accidental or unlawful destruction, accidental loss, unauthorized disclosure or access, misuse, and any other unlawful form of processing of such personal information.
Therefore, ATTITUDE limits access to your personal information to employees who must necessarily have access to it in order to fulfill their functions. Records containing personal information on paper are kept in a secure environment with restricted access. Personal information on electronic media is protected by technical and technological means, such as passwords, firewalls, anti-virus software and other protection software, as well as by the encryption of certain data, thus preventing loss, theft, unwanted intrusions, improper use, unauthorized changes and malicious attacks. ATTITUDE ensures that its servers are kept in a secure environment and its IT infrastructure is managed by specialists who ensure that data is protected. Moreover, all employees of ATTITUDE who have access to personal information are trained and made aware of the importance of protecting the confidentiality of such personal information.
With respect to credit card transactions, ATTITUDE complies with industry best practices to ensure the protection of personal information related to credit cards. However, no company, including ATTITUDE nor Shopify, can completely eliminate the security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
Nevertheless, despite all the precautions and measures put in place by ATTITUDE to protect your personal information, due to the nature of the internet and internet technologies, security and privacy risks cannot be eliminated, and ATTITUDE cannot guarantee that your personal information will not be disclosed in a manner contrary to this Privacy Policy. If you believe personal information has been compromised, please contact us as set forth in section "12 – Question, Complaint and Contact Information".
Section 7 - Retention of Your Personal Information
We will only keep personal information for as long as reasonably necessary to fulfill the relevant purposes set out in this Privacy Policy and in order to comply with our legal and regulatory obligations.
Section 8 – Access to Your Personal Information
In accordance with applicable laws, you have the right to request access to any personal information that ATTITUDE holds about you, to know how it has been used and whether it has been communicated to third parties. You also have the right to ask that any personal information that we hold about you be corrected or deleted if inaccurate or incomplete. To do so, you must send a written request to this effect to ATTITUDE by email webadmin@attitudeliving.com or by post to the following address: ATTITUDE, 5605 De Gaspé, Suite 900, Montréal, Québec, H2T 2A4, Canada.
In this request, you must provide enough information for us to be able to identify you clearly and thus inform you of the existence, use, and disclosure of personal information that we hold about you. ATTITUDE will proceed with the review of the written request and reply to it within thirty (30) days of receipt. This period may be extended by an additional period of thirty (30) days where allowed by applicable laws. No fee is required by ATTITUDE for the processing of such a request, unless the request is complex.
ATTITUDE reserves the right to refuse any request in circumstances where the law allows it. If applicable, the refusal will be duly explained within the allotted response time and you will be informed of the possible courses of action provided by the law.
Section 9 - Age of Consent
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor in your care to use this Site. We do not knowingly collect information from persons who are minor.
Section 10 - Other Web Sites
Our Site may contain links to third party sites that are not governed by ATTITUDE’S Privacy Policy. By clicking on these links, you will be automatically directed to these external websites. While we make every effort to include only links to sites with high standards of privacy protection, our Privacy Policy no longer applies when you leave our Site. We cannot ensure the protection of the information that you provide or that is collected by tracking technologies (cookies or other) when you are using these websites, given that they are owned and operated by independent third parties. These sites have their own privacy and protection of personal information practices, which are beyond our control.
ATTITUDE assumes no responsibility in this regard, nor any obligation whatsoever for practices, actions and policies relating to these third-party websites. We therefore advise you to review the privacy statements of these sites to learn how your information will be collected, used, shared and disclosed.
Section 11 - Updates
We may update this Privacy Policy from time to time, without advance notice, in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
We invite you to consult this page to know at which date this policy was last updated. By continuing to provide personal information to ATTITUDE, using its Site, or placing orders following the publication of the new policy, you are deemed to have read and accepted the changes that were made to the new policy. We therefore encourage you to review this Privacy Policy whenever you visit the Site to stay informed of how we are processing personal information.
The most recent update of this Privacy Policy took place in February 2021.
Section 12 – Question, Complaint and contact information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at webadmin@attitudeliving.com or by phone at 1 (514) 509-7225 or by mail to the following address: ATTITUDE, 5605 De Gaspé, Suite 900, Montréal, Québec, H2T 2A4, Canada. ATTITUDE will respond to your written request or complaint within thirty (30) working days of its receipt. In case of a complaint, if such complaint is justified, we will ensure that the required corrections are made promptly.